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Privacy Policy

Last updated: 18 November 2025

BarBot (“we”, “our”, “the Service”) provides a platform, dashboard and Chrome Extension that enable businesses to connect their WhatsApp phone number, send broadcast messages, automate workflows and manage communication via the official WhatsApp Business Cloud API.

We are committed to protecting your privacy. This Privacy Policy explains what information we collect, how we use it, how we safeguard it, and the rights available to you as a user.

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1. Information We Collect

We may collect the following types of information:

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1.1 Information You Provide Voluntarily

  • Full name

  • Email address

  • Phone number

  • Business details

  • API credentials required for integration

  • Billing information (if applicable)

  • Any content you send through the platform (messages, templates, contact lists, etc.)

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1.2 Information Collected Automatically

  • IP address

  • Browser type and version

  • Usage data and logs

  • Device information

  • Actions performed in the dashboard/extension

  • Cookies and similar tracking technologies

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1.3 WhatsApp-Related Information

Through the WhatsApp Business Cloud API (Meta), we may process:

  • Phone numbers of your contacts

  • Message content you send

  • Message statuses (sent, delivered, read)

  • Templates and media files that you upload
    We do not read or collect messages that are not directly sent through our platform.

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1.4 Chrome Extension Permissions

The BarBot Chrome Extension may access:

  • Browser tabs only to identify WhatsApp Web or onboarding pages

  • Minimal contextual information required for the extension to function
    The extension does not collect browsing history or unrelated personal data.

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2. How We Use Your Information

We use the collected information to:

  • Provide and operate the BarBot platform

  • Authenticate users and secure accounts

  • Connect to WhatsApp Cloud API using your credentials

  • Send and manage broadcast messages

  • Improve our service and user experience

  • Offer customer support

  • Prevent fraud, abuse and violations of WhatsApp policies

  • Comply with legal requirements

We never sell your information to third parties.

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3. Legal Basis for Processing (GDPR)

We process personal data based on:

  • Performance of a contract – providing the service you subscribed to

  • Legitimate interest – service improvement and security

  • Compliance with law – tax, anti-spam, abuse, audits

  • Your consent – when explicitly required (e.g., marketing emails)

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4. Data Sharing

We may share information with:

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4.1 Meta Platforms

As required by the WhatsApp Business Cloud API integration.

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4.2 Service Providers

Such as:

  • Hosting providers

  • Security tools

  • Analytics tools

  • Payment processors

All service providers comply with data protection standards.

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4.3 Legal Authorities

Only when required to comply with the law.

We do not share your data for advertising or resale.

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5. Data Security

We implement organizational and technical measures to protect your data, including:

  • HTTPS & encryption

  • Secure servers

  • Access control

  • Minimal data retention

  • Regular monitoring

No online service can guarantee absolute security, but we take reasonable and industry-standard steps to protect your information.

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6. Data Retention

We retain personal data only for as long as necessary for:

  • Operating the service

  • Fulfilling legal obligations

  • Resolving disputes

You may request data deletion at any time.

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7. Your Rights

Depending on your jurisdiction (GDPR/CCPA), you may have rights to:

  • Access your data

  • Correct inaccurate data

  • Request deletion

  • Restrict processing

  • Export your data (Data Portability)

  • Withdraw consent

  • Lodge a complaint with a supervisory authority

Requests can be submitted via email below.

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8. Cookies

We use cookies to:

  • Enable login

  • Remember preferences

  • Improve performance

  • Analyze usage patterns

You may disable cookies in your browser settings, but some features may stop working.

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9. Children’s Privacy

BarBot is intended for businesses and users 18+.
We do not knowingly collect data from children.

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10. Changes to This Policy

We may update this Privacy Policy from time to time.
The updated version will be posted on this page with a revised date.

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